Set up your forms

The forms on your site email each message to your church. Form settings on each form decides who gets it, what the button says, and what the visitor sees and is sent. Spam protection is built in. You do not set it up.

The forms on your site

Home: Conversation With Our Preacher. A visitor asks to meet with your preacher.
Plan Your Visit: Plan Your Visit for This Sunday. A visitor tells you they are coming.
Contact Us: a name, email and message form.
VBS: Register Here. A parent registers one or more children.

The Invitation + form, Contact form + info and Plan Your Visit hero sections add a form to any page. See Add a section.

Where messages go

Every form sends to the Email in Church info unless you name other addresses. See Set your church name and address.

Change a form’s settings

Open the page with the form.
Point at the form and click Form settings at its top right. On a phone or tablet, the button is always there. The Form settings window opens.
Change what you need. Each part is explained below. If you leave an email box or the Success message empty, the gray example words in it are used.
Click Save form.
Click Publish. A change to who gets the messages reaches your live site only when you publish. See Publish your site.

What each part does

Button text: What the form’s button says. Leave it empty to keep the template’s words.
Who gets the message: Switch it on to name the addresses for this form. Type them in Send to, with a comma between each. You can name up to 5 addresses. Leave Send to empty, or switch this off, and messages go to the email in Church info.
- From name: The sender name your team sees on the email, up to 80 characters. Empty means your church’s name.
- Email subject and Email message: The subject, and your words at the top of the email. What the visitor filled in follows underneath.
Success message: What the visitor sees on the form right after they send it.
Privacy note: The small line under the form’s button. Leave it empty to show none.
Confirmation email: Switch it on to email the visitor a reply. Set its From name, Email subject and Email message. Your site sends up to 50 confirmations a day. Past 50 in a day, a visitor is not sent one.

Both emails come from our mail server, so the address they come from is ours. When someone replies, the reply goes to you.

Good to know

Each answer holds up to 2,000 characters, about 350 words.
Two limits hold a message back from email: more than 5 messages from one visitor in 10 minutes, and more than 200 emails from your site in one day. The 200 counts each message to you and each confirmation to a visitor.
A message that is held back, or whose email fails, is still stored. The visitor is asked to call or email you as well, and we send the message on to you.
Past 500 stored messages in one day, a visitor is told the message did not go through and to call you.
We store every message for 12 months. You cannot read stored messages in the builder. If a message never reached you, email info@project-go.com and we will look for it.
While your plan is off, messages are kept for you, not emailed.

If it does not work

“… is not an email address.”: Write each address like office@yourchurch.org, with a comma between two.
“A form sends to five addresses at most.”: Take an address out. To reach more people, send to one shared address that forwards to them.
“From name must be 80 characters or less.”: Shorten the name. Nothing is saved until you do.
Messages still go to the old address: Click Publish. A new address works only after you publish.
No messages arrive: Check the Email in Church info, and your spam folder. Then email us and we will look for them.

Still stuck?

Email info@project-go.com. Tell us your church name and what you tried.

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