Give online

Do this when you want to give to your church from Project Go Hub.

Who can do this: anyone who is logged in. You do not need a special role. Online Giving shows in the menu only after your church sets up online giving.

1. Open the Give page. On a computer, click Online Giving in the menu, then Give. On a phone, tap More, then Online Giving. If Online Giving opens a short list, tap Give.
2. In Amount You are Giving:, type the amount. It must be 1 or more.
3. Under Payment Method:, choose Credit/Debit Card or Bank Account (ACH).
4. Look at Bank Fees:, Total: and Church Receives:.
5. Click Connect through Stripe.
6. Under Review Details, check You Donate, Total Fees (included) and Church Receives.
7. Type your payment details in the payment form below.
8. Click Donate.

You see Donation confirmed! with the same three amounts. To give again, click Back to Donate.

Good to know

• The amount you type is the total. The bank fees come out of it. Church Receives shows what is left for your church.
• Your name and email come from your account. You do not type them.
• To change the amount or the payment method, click Change on the Review Details screen. To stop, click Cancel.
• A bank payment takes a few business days to complete.
• In the phone app on an iPhone, you see only Credit/Debit Card. Bank Account (ACH) does not show.
• Your church can make giving available only on Sundays. On other days, Give is not in the menu. If you open the Give page on another day, you see Online Giving Unavailable. After a few seconds, Project Go Hub opens your Dashboard.

To see your past gifts, see See your donations.

If it does not work

• “Amount is required”: Type an amount.
• “Amount must be at least $1”: Type an amount of 1 or more.
• “We could not start your donation”: Read the reason under it. Fix the problem, then click Connect through Stripe again. If your church does not take bank payments, the choice goes back to Credit/Debit Card.
• “We could not reach the server. Check your connection and try again.”: Check your internet connection, then try again.
• “Payment not completed”: Read the reason under it. Fix your payment details, then click Donate again.
• “Online Giving Not Available”: Your church has not finished setting up online giving. Ask your church office.

Still stuck?

Email info@project-go.com. Tell us your church name and what you tried.